imagecaptureerror704

[Bill568]

Scanner says imagecaptureerror704

[Raj_05]

Hi @Bill568,

Welcome to the HP support community.

Thank you for posting your query, I will be glad to help you.

Please help us with the Printer serial number or the product number on a private message for further assistance.

Here is the link to find the product number:- Click here

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Could you elaborate on the issue for better understanding?

Alden4

HP Support 

[Bill568]

My product # is CN731A, and the serial # is CN163G18FY.

Thanks

[Raj_05 · Accepted solution]

Hi @Bill568,

Thank you for your response, 

The "imagecaptureerror704" on an HP Photosmart e-All-in-One Printer Scanner typically indicates a problem with the Image Capture software on a Mac computer. Here are some steps you can try to resolve this issue.

Restart the Printer and Mac:

• Turn off the printer and disconnect it from the power source.
• Restart your Mac.
• Reconnect the printer to the power source and turn it back on.

Check Connections:

• Ensure that the USB or network cable between the printer and your Mac is securely connected.

Update Software:

• Make sure that your Mac's operating system and the HP printer driver are up to date. Check for any available updates and install them.

Reset Printing System:

• Open "System Preferences" on your Mac.
• Select "Printers & Scanners."
• Right-click (or Control-click) in the left sidebar and choose "Reset printing system."
• Confirm the action when prompted.

Reinstall Printer Driver:

• Remove the HP printer from the list of printers in "Printers & Scanners."
• Download and install the latest printer driver from the official HP website.

Check for Firewall/Antivirus Interference:

• Temporary disable any firewall or antivirus software on your Mac and see if the issue persists. If disabling the firewall resolves the problem, consider adding an exception for the HP software.

Try Another Application:

• Test the scanner with a different application. For example, use the Preview app to scan instead of Image Capture.

Reset Image Capture Preferences:

• Open Image Capture.
• Go to "Image Capture" in the menu bar and select "Reset All Settings."

HP Print and Scan Doctor:

• Download and run the HP Print and Scan Doctor utility from the HP website. It can automatically diagnose and resolve many printing and scanning issues.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support