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Windows 11 Support Center. -
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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
2
0
0
HP Recommended
1 ACCEPTED SOLUTION
Accepted Solutions
HP Recommended
Welcome to the HP Community --
@Hélène80 wrote:I just want to install the hp scan assistant on my printer hp office jet pro 8130e series
I add serve number I've got but it is not recognized....
Please Help
I might not understand the term "serve number" --
Perhaps you are referring to the printer's PIN?
The printer PIN number is located in the Print Supplies cabinet
===========================
Printer - User Guide
User Guide - HP OfficeJet Pro 8120e - HP OfficeJet Pro 8130e Series
Page 2, Item #6
===========================
Printer - Firmware
-- At this writing --
24-July-2026
There is a necessary and important Firmware Update for this printer.
If not done, consider updating the firmware.
After the Firmware is installed, consider Restarting your computer.
Version: 6.23.6.41
Release Date: Jul 10, 2026
-- Firmware Web Page --
Next,
===========================
Printer - Full Driver Printer Software
The HP Scan Assistant is included as part of the full driver printer software for select newer printers that do not support the HP Printer Assistant.
There are two different web pack installation packages that can be used to install the full driver printer software.
=================================
The "Internet" version of the web pack is a newer format "wrapper" that seeks, finds, and then installs the latest release of the full driver for your wireless network connected printer.
EasyStart wrappers are updated regularly to capture newer printer models.
Web Pack Installation - Internet required
HP Easy Start Printer Setup Software (Internet connection required for driver installation)
=================================
The "Offline" version of the web pack contains latest release of the full driver software for the designated printer model -- no wrapper.
Web Pack Installation - "Offline" (No internet required)
HP OfficeJet Pro 8130 series EasyStart Printer Setup Software - Offline Use Only
=================================
References / Examples
Technology Tips - Printer Model 8130e
===================================
Message Content References
-- Take advantage of the extensive HP Video collection --
↓↓↓↓↓↓↓
Technology Tips - Video Gallery from our HP Expert greenturtle
Technology Tips– YouTube Video Help for Printers
HP Support Official Channel – HP Support Video Gallery
=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=
References / Resources
HP Printer Home Page - References and Resources
Learn about your Printer - Solve Problems
“Things that are your printer”
When the website support page opens, Select (as available) a Category > Topic > Subtopic
NOTE: Content depends on device type and Operating System
Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair
Open
Enter the device type and model name of your HP product
OR
HP OfficeJet Pro 8130e All-in-One series
Thank you for participating in the HP Community --
Real people who own, use, and support HP devices.
Click Yes to say Thank You !
Question / Concern Answered, Click my Post "Accept as Solution"
Dragon-Fur
HP Recommended
Welcome to the HP Community --
@Hélène80 wrote:I just want to install the hp scan assistant on my printer hp office jet pro 8130e series
I add serve number I've got but it is not recognized....
Please Help
I might not understand the term "serve number" --
Perhaps you are referring to the printer's PIN?
The printer PIN number is located in the Print Supplies cabinet
===========================
Printer - User Guide
User Guide - HP OfficeJet Pro 8120e - HP OfficeJet Pro 8130e Series
Page 2, Item #6
===========================
Printer - Firmware
-- At this writing --
24-July-2026
There is a necessary and important Firmware Update for this printer.
If not done, consider updating the firmware.
After the Firmware is installed, consider Restarting your computer.
Version: 6.23.6.41
Release Date: Jul 10, 2026
-- Firmware Web Page --
Next,
===========================
Printer - Full Driver Printer Software
The HP Scan Assistant is included as part of the full driver printer software for select newer printers that do not support the HP Printer Assistant.
There are two different web pack installation packages that can be used to install the full driver printer software.
=================================
The "Internet" version of the web pack is a newer format "wrapper" that seeks, finds, and then installs the latest release of the full driver for your wireless network connected printer.
EasyStart wrappers are updated regularly to capture newer printer models.
Web Pack Installation - Internet required
HP Easy Start Printer Setup Software (Internet connection required for driver installation)
=================================
The "Offline" version of the web pack contains latest release of the full driver software for the designated printer model -- no wrapper.
Web Pack Installation - "Offline" (No internet required)
HP OfficeJet Pro 8130 series EasyStart Printer Setup Software - Offline Use Only
=================================
References / Examples
Technology Tips - Printer Model 8130e
===================================
Message Content References
-- Take advantage of the extensive HP Video collection --
↓↓↓↓↓↓↓
Technology Tips - Video Gallery from our HP Expert greenturtle
Technology Tips– YouTube Video Help for Printers
HP Support Official Channel – HP Support Video Gallery
=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=
References / Resources
HP Printer Home Page - References and Resources
Learn about your Printer - Solve Problems
“Things that are your printer”
When the website support page opens, Select (as available) a Category > Topic > Subtopic
NOTE: Content depends on device type and Operating System
Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair
Open
Enter the device type and model name of your HP product
OR
HP OfficeJet Pro 8130e All-in-One series
Thank you for participating in the HP Community --
Real people who own, use, and support HP devices.
Click Yes to say Thank You !
Question / Concern Answered, Click my Post "Accept as Solution"
Dragon-Fur
2
0
0
HP Recommended
HP Recommended
You are welcome, Helene.
Happy Printing.
Thank you for participating in the HP Community --
Real people who own, use, and support HP devices.
Click Yes to say Thank You !
Question / Concern Answered, Click my Post "Accept as Solution"
Dragon-Fur
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