installing software to scan

[stephya]

My scanner is saying i need the proper software on my computer to scan

[Hawks_Eye]

Hi @stephya 

Welcome to the HP Support Community! We're here to help you get back up and running.

Thanks for flagging that—when your printer scans fine but suddenly asks for software, it’s usually a driver or utility issue. Let’s walk through a few steps to get your HP OfficeJet Pro 6968 scanner working properly on Windows 11.

Install the Full Feature Software and Drivers:

• Download the full feature software and driver package for your printer from the HP Support website. This package should include the necessary scanning software.

HP Smart App:

• Consider installing the HP Smart App from the Microsoft Store. This app provides an interface for scanning and printing and works well with Windows 11.

HP Scan and Capture:

• You can also try using the HP Scan and Capture application available in the Microsoft Store. It’s designed to work with HP printers and can assist with scanning tasks.

Check Windows Scanner Compatibility:

• Make sure that the scanning software you are trying to use is compatible with Windows 11. Sometimes older software versions may not work with newer operating systems.

Reinstall Printer Software:

• Uninstall any existing printer software and drivers, then reinstall the latest version from the HP Support website. This can sometimes resolve conflicts or errors with the scanner software.

Update Windows:

• Ensure your Windows 11 system is up to date. Visit Settings > Update & Security > Windows Update to see if updates are available. Updated software can address compatibility issues.

Perform a Computer Restart:

• After installing software and drivers, restart your computer to ensure all components are correctly loaded.

Let me know how these steps go. If the scanner still doesn’t respond, we’ll dig deeper into device settings or explore firmware updates. You're doing the right thing by tackling this head-on.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye