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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎02-04-2021 02:43 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

Hello! I bought a HP 90152 printer this weekend ( manufactured a few months ago in Thailand). I set up the HP Smart APP, all the bells and whistles. while I can scan using an ap from a computer or mobile, and the apps tells me everything is working perfectly (network) and indicates the scanner is set up for webscan, I can use the "scan to computer" or any other option from the printer. Also scan quality is very very very poor, misaligned even ever single time. EVery single feature in this model is worse that the 8600 printer I had before.

 

Is anyone else having this issue? The internet has glowing reviews of this printer... could this be just this specific printer or is this a real issue?

 

Also, there are no drivers available for this printer?

Category:
1 REPLY 1

‎02-10-2021 02:19 PM

HP Recommended

@antur

 

Welcome to the HP Support Community!

 

I assure you I will try my best to get this sorted.

 

In order that I may provide you with an accurate solution, I will need the product number of your printer and also, I would appreciate if you could, perhaps elaborate on your concern.

 

Follow the steps in the below article to find the product details.

 

https://support.hp.com/us-en/document/c03754824

 

Look forward to hearing from you and you have a great day!

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

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