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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
rlh7499
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Message 1 of 2
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keep getting error message "cannot send or receive fax"

HP Recommended
6978
Microsoft Windows 10 (64-bit)

keep getting error message "cannot send or receive fax"- everything appears to be installed properly.  All diagnostics found are mainly for printing and occasionally scanning but none are specifically for fax.  Only found one fax fix that does NOTHING, why am I experiencing this suddenly?  worked about 1-2 weeks but now nothing.... 😕

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Kumar0307
HP Support Agent
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Message 2 of 2
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@rlh7499, Welcome to the HP Support Community!

 

I understand you are not able to send/receive a fax. Let us try these steps:

 

Reset the printer

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Wait at least 60 seconds.
  3. Reconnect the power cord to the rear of the printer.
  4. Turn ON the printer, if it does not automatically turn on.
  5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

 

Update the printer firmware

Click here to download and install the latest printer firmware from your PC.

Click here to know different methods of updating printer firmware.

 

Check the fax connections. Use a 2-wire fax cable to connect to the printer from the phone jack. 

On the printer screen, go to  Fax > Setup > Tools > Run fax test

Check the result.

 

Send a one-page black and white text fax to 1-**bleep**-HPFaxme (1-**bleep**-473-2963). When the service receives your fax, a return confirmation fax is sent within five minutes. This verifies that you can both send and receive a fax.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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