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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎02-07-2022 08:24 AM

HP Recommended
Product: HP Photosmart
Operating System: macOS 10.15 Catalina

Not tec savy -HP Photosmart C4200 series won't scan.  Mac tells me I need the developer to provide an update.  Can't find this on HP website.

Category:
2 REPLIES 2

‎02-07-2022 10:54 AM

HP Recommended

Hi,

Download and install below drivers from Apple:

https://updates.cdn-apple.com/2021/macos/071-46903-20211101-0BD2764A-901C-41BA-9573-C17B8FDC4D90/Hew...

 

Once completing the installation open System Preferences > Printers & Scanners and remove your printer, then click the plus sign to re-add it and select your printer model within the Use drop-down menu, then try scanning from within this screen, or from within the Preview app:

https://support.apple.com/en-il/guide/preview/prvw28034/11.0/mac/10.15

 

Shlomi

 



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‎02-07-2022 11:23 AM

HP Recommended

tried steps suggested thanks - but didn't work.  "HP scanner app" will damage your computer was mac response - same app I used for years with no prob?

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