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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎10-26-2020 05:25 PM

HP Recommended

TrevoreGainsvil - Ha - I have a newer version of Easy Scan (1.9.4) and the GetInfo window doesn't have that box. Looks the same otherwise.

 

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‎10-27-2020 03:58 AM

HP Recommended

My link won't download says it doesn't appear to be a valid download file, any other links I could try?

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‎10-27-2020 04:36 AM

HP Recommended

My get info button isn't highlighted cause I keep getting the Malware message.  Any suggestions?

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‎10-28-2020 08:17 AM

HP Recommended

Has anyone found a cure for this? 

I've tried reinstalling HP Easy Scan. It didn't work. I tried uninstalling HP Easy Scan just to get rid of the annoying popups and I'm still getting them. As soon as I click "OK" on the popups, another one shows up. 

 

I'm a teacher and need to share my screen with students! I can't have popups showing up all the time!

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‎10-28-2020 10:35 AM

HP Recommended

Thanks! I uninstalled HP Easy Scan and downloaded it from the Apple store and I was back in business!

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‎10-28-2020 12:31 PM

HP Recommended

I followed your instructions and unfortunately this did not work for the HP LaserJet PRO MFP M130nw on macOS Catalina 10.15.7.

Even during the installation process I again received the HPDM.framework messages.

Printing worked OK, but scanning is still impossibel.

Hope somenone may find another solution.

Kind regards,

Miel

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‎10-28-2020 01:47 PM

HP Recommended

For the time being I can scan now, however, not using Easy Scan. I managed to scan documents with HP Smart app.

Printing is possible, however, using AirPrint.

Kind regards,

Miel

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‎11-01-2020 12:18 AM

HP Recommended

I have hp office jet pro 6978 and tried the posted solution. Unfortunately, it didn't work. Time to search for another printer that doesn't have this driver issue.

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‎11-01-2020 09:19 AM

HP Recommended

I just tried to follow the exact procedure but the link can't be downloaded! Can anybody help?

 

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‎11-02-2020 08:43 PM

HP Recommended

Hello,

 

I don't have the option for Override Malware Protection.  Any thoughts or suggestions? 

Thank you.

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