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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended

Apparently I'm the only one who has the Override Malware Protection option, so it must be because I have Malwarebytes installed. I'm sorry for the confusion. 

HP Recommended

Looks like there might be more solutions on the discussion on the Apple board: 

https://discussions.apple.com/thread/251954320

 

HP Recommended

Interesting to see "Ignore Malware", have not seen this. But that does not exist in the latest version 1.9.4.

 

HP Recommended

I cannot drag HP Easy Scan to the trash. It goes back to applications. New massage says remove manually -- not sure what that means.

 

HP Recommended

It is stand alone in applications

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