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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎10-26-2020 05:25 PM

HP Recommended

TrevoreGainsvil - Ha - I have a newer version of Easy Scan (1.9.4) and the GetInfo window doesn't have that box. Looks the same otherwise.

 

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‎10-27-2020 03:58 AM

HP Recommended

My link won't download says it doesn't appear to be a valid download file, any other links I could try?

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‎10-27-2020 04:36 AM

HP Recommended

My get info button isn't highlighted cause I keep getting the Malware message.  Any suggestions?

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‎10-28-2020 08:17 AM

HP Recommended

Has anyone found a cure for this? 

I've tried reinstalling HP Easy Scan. It didn't work. I tried uninstalling HP Easy Scan just to get rid of the annoying popups and I'm still getting them. As soon as I click "OK" on the popups, another one shows up. 

 

I'm a teacher and need to share my screen with students! I can't have popups showing up all the time!

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‎10-28-2020 10:35 AM

HP Recommended

Thanks! I uninstalled HP Easy Scan and downloaded it from the Apple store and I was back in business!

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‎10-28-2020 12:31 PM

HP Recommended

I followed your instructions and unfortunately this did not work for the HP LaserJet PRO MFP M130nw on macOS Catalina 10.15.7.

Even during the installation process I again received the HPDM.framework messages.

Printing worked OK, but scanning is still impossibel.

Hope somenone may find another solution.

Kind regards,

Miel

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‎10-28-2020 01:47 PM

HP Recommended

For the time being I can scan now, however, not using Easy Scan. I managed to scan documents with HP Smart app.

Printing is possible, however, using AirPrint.

Kind regards,

Miel

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‎11-01-2020 12:18 AM

HP Recommended

I have hp office jet pro 6978 and tried the posted solution. Unfortunately, it didn't work. Time to search for another printer that doesn't have this driver issue.

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‎11-01-2020 09:19 AM

HP Recommended

I just tried to follow the exact procedure but the link can't be downloaded! Can anybody help?

 

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‎11-02-2020 08:43 PM

HP Recommended

Hello,

 

I don't have the option for Override Malware Protection.  Any thoughts or suggestions? 

Thank you.

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