• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
HP Color LaserJet MFP M283cdw
macOS 12.0 Monterey

Please provide an example of a path in macOS to a network folder.

macOS does not use the same format as Windows for paths!

 

I have tried using the IP address in combination with the local folder path and this is not accepted by the printer as a valid path.

 

smb://Johns iMac._smb._tcp.local/Shared/HP_Printer_Scans

 

Thank you.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

I submitted this information in an email to a tech that I spoke with for a few hours who could not figure out the issue. Your official documentation on this site is incomplete and the majority of owners that have more than one user will not understand what is causing their troubles.

 

For macOS there are a couple of issues not mentioned in the documentation on this site.

 

Create a shared volume on your mac, i.e. :

/Users/username/Documents/HP_Scans

 

Use "Get Info" on that new folder and check "Shared folder"

 

In order for all scans saved from the printer to that folder to be accessible to all users on the network we will need to change permissions on that folder by adding ACLs (on macOS there are two types of permissions POSIX and ACL) - when setting permissions in System Preferences/Sharing we are only setting POSIX permissions. In order to set ACLs we need to use Terminal.app or paid software like TinkerTool System.

Using Terminal.app? There is a great explanation here for the commands to enter and why.

 

chmod +a "group:examplegroup allow list,add_file,search,add_subdirectory,delete_child,readattr,writeattr,readextattr,writeextattr,readsecurity,file_inherit,directory_inherit" /path/to/folder

The key argument is "directory_inherit" which means all files added to that folder will inherit the permissions of the folder. The POSIX permissions visible and set in Sharing won't suffice. In the example above you can choose "everyone" or "staff" for the group.

 

Get the IP address of your mac, i.e. :

192.168.x.x

 

The correct path to use in the HP scan to network settings for the above combination is :

\\192.168.80.191\HP_Scans

 

Note: On macOS we always use forward slashes for path names, but in this case we need to use backslashes as shown in the example

 

You will need to enter your user name and password in the HP scan to network settings.

 

View solution in original post

6 REPLIES 6
HP Recommended

@twodollars 

 

Welcome to the HP support community.

 

I understand that you are trying to set up a scan to the network folder, I am glad to assist you.

Follow the steps mentioned on page number 63 in this user guide to setup the scan to the network folder:- Click here

 

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

HP Recommended

I submitted this information in an email to a tech that I spoke with for a few hours who could not figure out the issue. Your official documentation on this site is incomplete and the majority of owners that have more than one user will not understand what is causing their troubles.

 

For macOS there are a couple of issues not mentioned in the documentation on this site.

 

Create a shared volume on your mac, i.e. :

/Users/username/Documents/HP_Scans

 

Use "Get Info" on that new folder and check "Shared folder"

 

In order for all scans saved from the printer to that folder to be accessible to all users on the network we will need to change permissions on that folder by adding ACLs (on macOS there are two types of permissions POSIX and ACL) - when setting permissions in System Preferences/Sharing we are only setting POSIX permissions. In order to set ACLs we need to use Terminal.app or paid software like TinkerTool System.

Using Terminal.app? There is a great explanation here for the commands to enter and why.

 

chmod +a "group:examplegroup allow list,add_file,search,add_subdirectory,delete_child,readattr,writeattr,readextattr,writeextattr,readsecurity,file_inherit,directory_inherit" /path/to/folder

The key argument is "directory_inherit" which means all files added to that folder will inherit the permissions of the folder. The POSIX permissions visible and set in Sharing won't suffice. In the example above you can choose "everyone" or "staff" for the group.

 

Get the IP address of your mac, i.e. :

192.168.x.x

 

The correct path to use in the HP scan to network settings for the above combination is :

\\192.168.80.191\HP_Scans

 

Note: On macOS we always use forward slashes for path names, but in this case we need to use backslashes as shown in the example

 

You will need to enter your user name and password in the HP scan to network settings.

 

HP Recommended

This is helpful, however, I still haven't gotten it to work for me.  A question:

 

- the shared volume uses the path /Users/username/Documents/HP_Scans whereas the path used in the  HP settings is \\192.168.80.191\HP_Scans (skipping references to username/Documents). is that correct?

 

 

HP Recommended

Yes that is correct and you will need to use the IP address of YOUR mac. I suggest making it a static IP address. 

HP Recommended

Wait, the IP address of our printer or of our Mac?  I'm assuming you mean Mac?

I've had luck getting the HP site to accept \\[Mac IP address]\ScanFolder when my internal path is Users/dr._elusis/Desktop/ScanFolder but now it's hanging up on my username and login. Perhaps because I have a space in the user name??  I log in as Dr. Elusis, but I've tried "Dr. Elusis" "Dr._Elusis" "dr. elusis" and "dr._elusis" with no luck.

HP Recommended

 


@DrSA wrote:

Wait, the IP address of our printer or of our Mac?  I'm assuming you mean Mac?

I've had luck getting the HP site to accept \\[Mac IP address]\ScanFolder when my internal path is Users/dr._elusis/Desktop/ScanFolder but now it's hanging up on my username and login. Perhaps because I have a space in the user name??  I log in as Dr. Elusis, but I've tried "Dr. Elusis" "Dr._Elusis" "dr. elusis" and "dr._elusis" with no luck.


Hi,

I am not sure of your situation or if it's the same as what I was doing. I needed to scan to a shared folder on my iMac and another iMac in my network.

 

We need to use the IP address of the mac.

Example for mac with IP address 192.168.80.191

\\192.168.80.191\HP_Scans

The directory can be anywhere as long as it is a shared folder. A complete path to the directory is not required.

 

The credentials should be exactly as they are for your login.

 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.