making a copy

[kellyc12]

Hi. i place a document on the screen to copy, and something different comes out. What do i do?

[Deep_World]

Hi  @kellyc12 
 
Welcome to the HP Support Community!

Thanks for reaching out!

I understand how  it must be when the document displayed on your screen doesn't match what is being printed or copied. I'll do my best to help you resolve this.

Could you please provide the following details?

• What is the exact HP model number of your device (printer or computer)? (Link for steps on how to find the exact model - Click here )
• Does the problem occur with all documents or only with specific files/applications?
• Are you trying to print a document, make a photocopy, or scan and copy?

In the meantime, kindly try these below steps and confirm :

1. Restart both the computer and the printer.
2. Save the document and try printing it as a PDF first to verify the content.
3. Check the print preview to confirm the document appears correctly before printing.
4. If you're making copies directly from the printer, try copying a different document to see if the issue persists.

I hope this helps.