message "Unable to send or receive faxes."

[BillAlex1]

Printer works in every other way, prints, scans, accessible via cable or wireless, etc. but suddenly when I try to fax I get a message "Unable to send or receive faxes." under a header on the screen that says "Fax Failure" I have run the print doctor to no avail. 

[Jay_G24]

Hi @BillAlex1,

I'd like to help!

I understand you are receiving a fax failure message.

Could you print and Fax Test Report and share the results?

The Fax Test Report lists the status of the fax function and steps to troubleshoot the function in case of a fax test failure.

1. Load plain white paper in the input tray.

2. On the home screen of the printer control panel, touch Fax.

3. Swipe up on the display, touch Setup, touch Tools, and then touch Test Fax to print the report.

   

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

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