mfp 137fnw faxdial 1196 jmt

[Torcito]

After the oeraton of print on the display see system  initialite then faxdial 1196 jmt and go loop,it is possibole resolve the problem? Thanks

[Hawks_Eye]

Hi @Torcito 

Welcome to the HP Support Community! We're thrilled to have you on board! 

Thanks for posting your query! We're here to help you get back up and running. To better assist you, could you please share your printer's serial number or product number with us via private message? 

Need help finding your product number? No worries! Check out this handy guide: 

https://support.hp.com/in-en/document/ish_2039298-1862169-16 

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

Now, let's dive into the issue! Could you please elaborate on what's happening with your printer? The more details you provide, the better we'll understand the problem and the faster we can resolve it! 

We're all ears! 

Regards, 

Vince_0406

[Torcito]

the serial number of my printer is CNB1M70T3W modelHP MFP 137FNw, as soon as I turn on the printer the system initialize message appears then the xMemory initiate and faxdialling 1196 jtm message comes out, then it goes into a loop and always restarts

[Hawks_Eye]

Hi @Torcito,

Thanks for replying.

Here are some steps you can take to resolve the issue.

Power Cycle:

• Turn off the printer and unplug it from the power source.
• Wait for about 60 seconds.
• Plug it back in and turn it on.

Reset to Factory Defaults:

• Navigate to the printer's menu (you might need to use the control panel on the printer).
• Find the option for "Setup" or "Settings."
• Look for an option to "Restore Factory Defaults" or "Reset."
• Follow the prompts to reset the printer.

Check Fax Settings:

• If you can access the printer’s settings menu, check the fax configuration.
• Ensure that the fax settings are correctly configured or try disabling the fax feature temporarily.

Firmware Update:

• Check the HP website for any firmware updates for your model.
• Download and install the latest firmware, following HP’s instructions.

Check Connections:

• Ensure all cables are securely connected.
• If you have a phone line connected for faxing, verify that it's properly connected and functional.
•  

If this solution hit the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day! 

Take care, and have an amazing day! 

Regards, 

Vince_0406