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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
HP Smart Tank 750 All-in-One
Microsoft Windows 11

Just recently installed my smart tank 750 all-in-one printer. My problem is I can't seem to find the copy settings for it. I want my copies to be collated. 

HP Recommended



Welcome to the HP Community Forum.


Update Content - Add "After Scan, do this" bits


There are no Copy settings for what you want to do.

Printer Copies - it does not include more than "make more copies" controls.


Reference:   User Guide  - Page 38



It gets worse -- Printer prints duplex (on supported size / type of paper) -- Printer scans single sided.


Reference - Product Specifications for the HP Smart Tank 750 All-in-One (6UU47A)

Scanning options (ADF)




Finally, some better news:


Install the Full Feature Software -- HP Scan (part of the full driver) will let you scan your supported documents in the ADF and then instruct you how to reload the documents to print the second sides (in order).


HP Printers - How to Scan



(Different printer - same procedure)

HP Envy Pro 6400 All-in-One Printer Series  Scan 2-sided documents and automatically sort page order


After the document is scanned and saved, the printer can print the document 2-sided on a supported paper size and paper type.


General Example - Adobe Reader DC - PDF Print




Details / How-to / Examples


Printer Software - Full Driver - Windows


>>> Check / Install the Full Feature Software / full driver printer software


The full driver provides the foundation on which other programs and printing software depend.

The driver includes HP Scan – HP Scan supports scanning / saving / printing your scan content.




If you have not done so,

In addition to the HP Smart application,

Install the Full Feature Software / full driver printer software for the printer.

HP Smart and other print software / applications benefit from having the full driver installed.

Make sure your VPN is switched Off when installing the HP Smart application or the printer software.


Printer Software Check - Is the printer software installed?



When the full driver printer software is installed,

Find the printer software listed in Control Panel > icon view > Programs and Features.


The installation of the full printer software adds two shortcut icons to the Desktop.

The Printer Assistant is named for the printer and provides access to Print , Scan , and Tools

HP Scan is named for itself and provides a direct call to the HP Scan software.




Printer software installed and  listed  AND / OR   Software is out of date or is not working


NOTE:  If the printer software shows installed but is not working as expected, remove and reload the software.


NOTE:  Windows 11

Windows Start > Search for Control Panel and open


Uninstall the printer software from Control Panel > icon view > Programs and Features

Restart the computer and log in


What if?

If software will not uninstall, appears to be removed and is “still hanging around” after you uninstall / Restart...

Microsoft:  Fix problems that block programs from being installed or removed


Revo Uninstaller (Free version)


Restart the computer and log in





Install a fresh copy of the Full Feature Software / Full Driver printer software

Restart the computer and log in


Reminder:  If using USB, disconnect the USB printer cable between the printer and the computer before installing software.  (Re)Connect the USB cable when instructed to do so near the end of the installation procedure.



Method - Use the Easy Start Software to Install the Full Feature / Full Driver Software



Installation Package - Information and Download / Save

HP Easy Start Printer Setup Software 



Easy Start can be used to install your printer software.


If you want to install the full driver printer software, choose the "Full Software and Drivers" option during the installation procedure.


Basic Instructions - Install the Full Feature Software / Full Driver printer software




  • If the printer software is still / already installed, Uninstall the printer software  from Control Panel > icon view > Programs and Features > Restart the computer and log in – Reference Uninstall HP printer software and drivers


After the printer software is uninstalled, check that the printer is not still lurking in Devices and Printers

 If the printer is listed, Right-Click on the printer and "Remove" > Restart the computer and sign in.


  • If using VPN, shut it off to install software.  NOTE >> If you don’t know what this is, you are not using a VPN – ignore this part.


  • Reminder:  If using USB cable between printer and computer, disconnect the cable before installing software.  Later... Connect the cable when instructed (near the end of the installation procedure).


  • Observation:  It is possible (assuming your Wireless Network is stable) that using a Wireless connection to install the printer software might work better than using an Ethernet Connection.   Personal choice - the Wireless connection method is recommended when you face insurmountable issues installing the software.




  • Download and Save the Full Feature Software installation package or the Easy Start Software
  • Open File Explorer
  • Navigate to the folder in which you saved the installation file  (likely Downloads)
  • Right-Click on the installation package and “Run as Administrator
  • After the software is installed, Restart the computer and log in


If using Easy Start

  • Skip any extra software / offers you do not want – Wording varies as does the number of times you have to “skip” or opt-out of various options.
  • When asked, opt for "Full Software and Drivers" (exact wording might vary).
  • Easy_Start_Full_Driver_2Easy_Start_Full_Driver_2


  • If after the Full Software and Drivers option is selected, the installation terminates (suddenly stops and disappears – never comes back): Open your Downloads folder > Look for and Right-Click on the full Web installation package and “Run as Administrator




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Preparation > Check / enable the printer as the “Default Printer”


Settings > Devices > Printers and scanners

UNCHECK (clear box) Let Windows manage my default printer

Select (Left-Click) your printer from the list of printers > Manage > Set as Default




HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more


HP Smart Tank 750 All-in-One 


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