multi function. scanner does not work

[56Rambler]

Scanner stops working and scan doctor not working. Seems there is a corrupted file. I need the scanner!!!

[Nal_NR]

Hi @56Rambler,

Welcome to the HP Support Community. 

I'd be happy to help you! 

I understand that you are facing issues with the scanner.

Perform the following tasks in the order given. Use the printer after each task to see if the issue is resolved.

Scan using the printer device driver

Try scanning from the printer driver if scanning from HP Smart or other apps does not work.

Make sure the printer is on and ready, and then load your original into the scanner.

In Windows, search Control Panel, and then open Control Panel.

Click Devices and Printers.

Find your printer in the list of devices and make sure it is online (a green circle with a check overlays its icon).

Right-click the printer driver and select Start scan.

Make any desired changes, and then click Preview.

Adjust the area you want to scan by dragging the boundary lines to surround the image you want to save, and then click Scan.

After the item is scanned, click Next, enter the name of the scanned image, and then click Import.

By default, scanned files are saved to your Pictures folder in a folder named by date and the name of your scan.

Click here for the remaining steps. 

Also, check if the copy is working fine. Click here

Try updating firmware if not done already. Click here

Hope this helps! Keep me posted for further assistance.
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