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‎03-17-2025 06:44 AM

HP Recommended

HP Laser Jet Fax, multiple faxes from the same source coming through

Category:
1 REPLY 1

‎03-22-2025 05:18 AM

HP Recommended

Hi @bddentistry,

Welcome to the HP Support Community.
 

Thank you for posting your query, I will be glad to help you.

 

I understand that you keep receiving the same fax over and over again from your HP LaserJet

 

Don't worry as I have a few steps that should help fix this issue.

 

Please follow the steps to restore the printer to its factory defaults.

 

And here's the step-by-step guide for you:

 

Restore the factory-set defaults:

Restoring the factory-set defaults returns all of the product and network settings to the factory defaults. It will not reset the page count, tray size, or language. To restore the product to the factory default settings, follow these steps. CAUTION: Restoring the factory-set defaults returns all of the settings to the factory defaults, and it also deletes any pages that are stored in the memory.

 

LCD control panel: 

1. From the product control panel, press the Setup button.

2. Open the Service menu.

3. Select the Restore Defaults option, and then touch the OK button. The product automatically restarts.

 

Touchscreen control panel:

1. From the Home screen on the product control panel, touch the Setup button.

2. Touch the Service menu.

3. Select the Restore Defaults option, and then touch the OK button. The product automatically restarts.

 

Let me know how that works.

 

I hope this helps.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

VikramTheGreat

HP Support 

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