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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎11-25-2019 04:11 PM

HP Recommended
Product: Mac mini
Operating System: macOS 10.15 Catalina

I have uninstalled all software on printer and Mac and reinstalled. When I ran a test scan from the HP EasySetup, it worked once. With HP Utility or HP EasyScan i get the error message every time. All printer functions work fine and the ADF works fine when I load it.

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎11-25-2019 08:30 PM

HP Recommended

Hi,

HP Easy Start is not currently supported on Catalina, please use Image Capture as a workaround:

https://support.hp.com/in-en/document/c06455960

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎11-25-2019 08:30 PM

HP Recommended

Hi,

HP Easy Start is not currently supported on Catalina, please use Image Capture as a workaround:

https://support.hp.com/in-en/document/c06455960

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No
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