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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
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‎10-03-2025 01:15 PM

HP Recommended
Product: HP OfficeJet 5255 All-in-One Printer
Operating System: Microsoft Windows 11

my multi page scan funtionis not workng and says that mycomputer is not connected to the scanner

 

1 REPLY 1

‎10-07-2025 03:14 AM

HP Recommended

Hi @bjdesign 

 

Welcome to the HP Support Community! We're here to help you get back up and running.

 

Thanks for explaining the issue—I'm really sorry your HP OfficeJet 5255 is showing a “computer not connected to scanner” error during multi-page scans. This usually points to a driver communication fault, HP software misconfiguration, or a USB/Wi-Fi instability. 

 

Let’s walk through a focused recovery process to restore scanning functionality:

 

Step-by-Step Fix: Multi-Page Scan Not Working (Computer Not Connected)

1. Restart Printer and Computer

  • Power off the printer and unplug it from the wall.
  • Restart your computer.
  • Plug the printer back in and power it on.

This clears temporary communication faults between the scanner and PC.

 

2. Check Connection Type

  • If using USB, ensure the cable is securely connected and try a different USB port.
  • If using Wi-Fi, confirm the printer and PC are on the same network.
  • Print a Network Configuration Page from the printer to verify IP address and connection status.

 

3. Reinstall Full Feature Software

  • Visit the official driver page:
    HP OfficeJet 5255 Drivers & Software
  • Download and install the Full Feature Software and Driver package.
  • During installation, choose the correct connection type (USB or Wireless).

This ensures the scanner driver is properly registered with Windows.

 

4. Use HP Smart or HP Scan App

  • Open the HP Smart app or HP Scan (installed with the full driver).
  • Select Scan > Document Feeder or Multi-Page PDF.
  • Confirm the scanner is detected and the preview loads correctly.

Avoid using Windows Fax and Scan or third-party apps until HP’s software confirms the connection.

 

5. Run HP Diagnose & Fix Tool

 

Let me know if the issue persists after reinstalling the full driver or if you’re using a specific app to scan—I’ll tailor the steps further. 

 

You’re doing everything right by catching this early—I’ll stay with you until it’s resolved.

 

 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

 

Take care, and have an amazing day!

 

Regards, 

Hawks_Eye

I am an HP Employee.
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