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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎08-18-2021 01:16 PM

HP Recommended
Product: HP Color LaserJet MFP M277dw

I keep getting an error message 'scanner errror  23' turn off and then turn on when I try to scan and now it just stays on this message all the time.

Category:
1 REPLY 1

‎08-24-2021 06:27 AM

HP Recommended

@NW9, Welcome to the HP Support Community! I’m here to help.

 

To assist you better, which device are you using to scan?

  • Which app are you using to scan?
  • How is the printer connected?
  • Are you able to print fine?

  • Try making a standalone copy from the flatbed glass and check if that works. By this, we can conclude if this is a hardware or a driver issue.

Keep me posted for further assistance.

KUMAR0307
I am an HP Employee

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