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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎08-18-2021 01:16 PM

HP Recommended
Product: HP Color LaserJet MFP M277dw

I keep getting an error message 'scanner errror  23' turn off and then turn on when I try to scan and now it just stays on this message all the time.

Category:
1 REPLY 1

‎08-24-2021 06:27 AM

HP Recommended

@NW9, Welcome to the HP Support Community! I’m here to help.

 

To assist you better, which device are you using to scan?

  • Which app are you using to scan?
  • How is the printer connected?
  • Are you able to print fine?

  • Try making a standalone copy from the flatbed glass and check if that works. By this, we can conclude if this is a hardware or a driver issue.

Keep me posted for further assistance.

KUMAR0307
I am an HP Employee

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