-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Printers
- Scanning, Faxing, and Copying
- Re: my printer is showing "error code " OXBA10ABBC

Create an account on the HP Community to personalize your profile and ask a question
08-16-2020 07:30 AM
Hi @tnaassana,
I'd like to help!
Try the below-suggested steps
Reset the printer
Reset the printer to recover from printer failures.
-
With the printer turned on, disconnect the power cord from the printer.
-
Unplug the power cord from the power source.
-
Wait 60 seconds.
-
Reconnect the power cord to a wall outlet and to the printer.
NOTE:
HP recommends plugging the printer directly into a wall outlet.
If the error message persists, continue to the next step.
Remove the ink cartridges, and reset the printer
-
Remove the ink cartridges from the printer.
-
With the printer turned on, disconnect the power cord from the printer.
-
Unplug the power cord from the power source.
-
Wait at least 60 seconds.
-
Reconnect the power cord to a wall outlet and to the printer.
NOTE:
HP recommends plugging the printer directly into a wall outlet.
-
Turn the printer on.
-
Reinsert the ink cartridges, and then close the ink cartridge access door.
-
If you receive a prompt to print a calibration or alignment page, do so
Hope this helps! Keep me posted.
And, Welcome to the HP Support Community.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping
08-22-2020 10:33 AM
@Andyst, Welcome to HP Support Community!
We advise you to post your question in English to ensure a quick response for the Community. This can also help other users to take advantage of your post, in the case they have the same question.
Or, if you prefer, you can visit the HP Support website, to find the support channel for your region.
If you would like to thank me for my efforts to help you, feel free to give me a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as Solution" button.
Have a great day!
TEJ1602
I am an HP Employee
08-22-2020 02:08 PM
Thanks for replying!
This looks like a hardware issue.
Please reach out to the HP Support in your region regarding the service options for your printer.
Hope this helps!
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
TEJ1602
I am an HP Employee