my printer will not print in colour

[Helen0170]

My printer will not print in colour even if the document on my laptop is in colour.  I have tried uninstalling and reinstalling and it still goes back to printing black and white.  Ink levels are fine also.

[KrazyToad · Accepted solution]

@Helen0170

Welcome to HP Community

I have gone through your Post and would like to help

Please uninstall the printer driver from root level and download the Full Feature Software

1.) In Windows, search for and open Programs and features 
2.) Select your HP Printer 
3.) Select Uninstall 
4.) In Windows, search for and open Devices and printers 
5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 
6.) Open up the run command with the “Windows key + R” key combo.
7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”) 
8.) Click on the “Drivers” tab 
9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 
10.) Select Ok 
11.) Select Apply and Ok on the Print Server Properties windows 
12.) Close Devices and Printers
13.) Restart the computer and download the Full Feature Software from Here and follow the onscreen Instructions

Keep me posted

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[Repairatrooper]

The driver installation may not have detected that your printer is color capable. On your computer go to control panel>devices and printers and right click on the icon for your printer and select "printer properties" from the drop down menu. On the next window click device settings and scroll down to find "device type" and change it to color.

[Helen0170]

this didn't work, but thank you for your help

[Helen0170]

Yay, this worked!!  Thank you for your help!!