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‎06-24-2024 07:50 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

I can get my printer to scan for my HP8105e even after i unplugged the computer and ensured my software was correct.

Category:
1 REPLY 1

‎06-25-2024 11:02 AM

HP Recommended

Hi @HopeMC567 

 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

 

The error code "0XB80937EA" on your HP printer can be related to several issues, such as firmware problems, connectivity issues, or software conflicts. Here are steps you can take to troubleshoot and resolve the scanning issue on your HP OfficeJet 8105e:

Steps to Resolve Scanning Issue

1. Restart Printer and Devices

  • Turn off your printer, computer, and any other connected devices.
  • Unplug the printer from the power source.
  • Wait for about 60 seconds, then plug the printer back in and turn it on.
  • Restart your computer and try scanning again.

2. Check for Firmware and Software Updates

  • Ensure your printer firmware is up to date. You can check for updates on the HP support website.
  • Update your printer driver and any related software on your computer. Use the HP Smart app or the HP website to download the latest versions.

3. Reinstall Printer Software

  • Uninstall the HP printer software from your computer.
  • Download the latest version of the HP printer software from the HP support website.
  • Install the software and follow the instructions to set up your printer again.

4. Check Network Connection

  • Ensure your printer and computer are connected to the same Wi-Fi network.
  • If you are using a wired connection, ensure all cables are securely connected.
  • Test the network connection by printing a network configuration page from the printer's control panel.

5. Run HP Print and Scan Doctor

  • Download and run the HP Print and Scan Doctor tool from the HP support website. This tool can help diagnose and fix common scanning issues.

6. Check for Hardware Issues

  • Open the scanner lid and check for any obstructions or debris that might be interfering with the scanning mechanism.
  • Make sure the scanner glass is clean and free of smudges or dust.

7. Reset the Printer

  • Perform a factory reset on your printer. This can often resolve firmware-related issues.
    • Go to the printer's control panel.
    • Navigate to the settings menu and find the option to restore factory defaults.
    • Follow the on-screen instructions to reset the printer.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

Rachel571

HP Support

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Sneha_01- HP support
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