my scans are bad

[myra9]

this is what my scans look like. printing and copying are fine.

[MKazi · Accepted solution]

@myra9

Welcome to HP Support Forums. 🙂 

Thanks for reaching out to us on HP Support Forums. I came across your post and would like to assist.

I understand that you have an HP Officejet Pro series printer. I read that the scan quality is not good. Thanks for sharing the image. I also read that the printing and copying is fine. 

The printer produces a good photocopy. This indicates that the scanning hardware is fine.

For better clarity and to assist you better I would require more information regarding this:

• Please let me know the exact printer model no. This link will help you to find the model no: http://hp.care/2bygf7l
• Did any software changes or updates happen for the printer recently?
• Have you tried to scan using different applications?

Meanwhile, I recommend you to perform the following steps to isolate the issue and arrive at a fix: 

• Disconnect the power cable from the printer while the printer is still ON.
• Disconnect any other cables if connected the printer.
• Press and hold the printer’s power button for 15 seconds.
• The printer should be directly connected to the wall outlet and not to a surge protector.
• Reconnect the power cable to print and the printer should power ON by itself. If the printer doesn’t power ON then please manually power it ON.

Please perform the suggested steps from this HP article. These steps help in fixing scan quality issues. 

I genuinely hope the issue gets resolved without hassles. Feel free to keep me posted. All the best! 🙂

[myra9]

thank you

[MKazi]

@myra9

You're welcome. 🙂

Let me know if you have any further questions. Take care!