my wifi printer asks me a pin code to connect to my pc

[Ericalex]

Where can i find the wifi key? 

[asmita6658]

Hi @Ericalex

Welcome to the HP Support Community. I'd be happy to assist you with the connectivity issue. 

To better assist you - 

1) What's the model name of the printer?

2) Have you tried the password located on the router? 

2) Can you post a screenshot of the password prompt? 

Let me know.  

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[Ericalex]

Hello Asmita,

it is a 3639. 

I Don't know where to find the wifi password, that's the matter. Why is it not include in the box of the printer? 

And I can't insert a Screenshot in this message

Thks 

[asmita6658]

Hi @Ericalex

The Wi-Fi password is located on the router? It could be the Wi-Fi direct password, you may try these steps -

Step 1 Try the default password - 12345678.

If the default password does not work, please print a Network Configuration page and look for a Wi-Fi or a Wireless Direct password.

Step 2  To print a Network Configuration page - From the printer control panel, press the Wireless button and the Information button together to print the network configuration page.

Let me know how that goes. 

[Ericalex]

hi, 

I tried the default password but it failed

I printed the Network Configuration page on which it is written that the wifi direct password is 12345678, the same as you.

When I try to enter a pw it is written: please enter the code PIN on the router ( generally 8 character).  I tried the pw on my box from my internet provider but it also failed. I don't know what to do. I regret having buy a wifi printer, why the code is not provideed with it? 

[asmita6658]

@Ericalex

Try these steps to connect the printer - Press the Wireless button and the Cancel button from the printer control panel at the same time, and then hold them for three seconds.

If the router has a WPS push button, try these steps -

1) Press and hold the Wireless button on the printer for more than three seconds to start WPS push mode. The Wireless light starts blinking.

2) Press the WPS button on your router.

NOTE: THE MOMENT YOU PRESS THE WIRELESS BUTTON ON YOUR PRINTER, WITHIN 30 SECONDS YOU SHOULD PRESS THE WPS BUTTON ON THE ROUTER.

If this step is not successful, then we need to first connect the printer to a computer using a USB and then convert the wired connection to wireless as the printer does not have a control panel to enter the Wi-Fi password. Please refer to this document for steps. 

[Ericalex]

Hi,

I Don't have a router. I just have the box from my internet provider, my pc and this ** hp printer. 

I tried the 1st solution, and saw that the printer has search a Wireless connection. The pc recongiez it but cannot connect without a password, ans morevoer, it has deconnected the internet connection because it seems the pc does not accept to be connected to 2 Wireless network, which is incredible. It is an HP computer and I still can't understand why the printer and the pc cannot be connected automatically. 

[asmita6658]

@Ericalex

I'd suggest you Contact HP in your region regarding this, they should be able to help you remotely. 

Thanks!