cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
ps314
New member
2 1 0 0
Message 1 of 4
159
Flag Post

need to re-enable scan to computer when connecting to a network

HP Recommended
HP 8600 pro
Microsoft Windows 10 (64-bit)

I have 2 printers (an 8600 Pro and a 6960 Pro ) at 2 different locations. Scan to Computer always works, but when I move the laptop from one location and network to the other, I always need to start Scan Doctor to re-enable the printer scanning. I don't actually have to do any fix, just start Scan Doctor. If I first start the Officejet app for the printer, it may say that scan to computer needs to be fixed, and fix starts Scan Doctor. That usually is sufficient to change the status to Enabled, and once functional it works until I disconnect the computer. This is true at both locations. I can always print w/o doing this, just the scan to computer needs repair. Is there some app I can run that re-activates the scan to computer connection when I boot my laptop on the network? Both printers are connected via wireless, as is my laptop.

3 REPLIES 3
TEJ1602
HP Support Agent
HP Support Agent
18,710 18,687 1,531 1,504
Message 2 of 4
Flag Post
HP Recommended

@ps314, Welcome to HP Support Community!

 

Follow the steps below to resolve the issue-

 

Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

 

Assign manual IP to the printer

The steps on how to set a manual IP address can be found here.

For the DNS servers please use 8.8.8.8 for the Manual Preferred DNS Server and 8.8.4.4 for the Alternate DNS server. These are Google’s public DNS servers.

 

Try scanning.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

Reply
0 Kudos
ps314
Author
New member
2 1 0 0
Message 3 of 4
Flag Post
HP Recommended

sorry to say, but trying this did nothing to fix the issue. The printer firmware was up to date. I could pick a static IP addr, but could not change the DNS servers, they were grayed out and fixed to my hub, 192.168.1.1.

The problem is always that the computer can always immediately connect to the printer to print after bootup.

However, the printer is not able to connect to the computer for scan to computer until I open Scan Doctor (either via Fix from the printer app) or just directly from the desktop. Note that once the scan doctor starts, before it even discovers the printer, the problem is fixed and the app status shows scan to computer as enabled. So I let it bring up the initial window for Scan Doctor, then I can kill it immediately. This isn't terrible but I usually don't remember to do it until the first time I want to do a Scan to Computer from the printer, then it has about a minute time delay before it times out.

I was wondering if there was a WinScript or JavaScript or VBS script that I might just run to initialize the link? Or run ScanDoctor in command line mode?

Reply
0 Kudos
TEJ1602
HP Support Agent
HP Support Agent
18,710 18,687 1,531 1,504
Message 4 of 4
Flag Post
HP Recommended

@ps314

 

Thanks for replying!

 

I appreciate your efforts in trying to resolve the issue.

 

Please reach out to the HP Support in your region for remote assistance.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation