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Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
Example: Dell Inspiron 15-7568avilion 6530
Microsoft Windows 10 (64-bit)

I want to scan documents with color, other than black and white. I cannot locate "settings" to change from scanning in only black and white to color. Thanks

1 REPLY 1
HP Recommended

Hi @56Jake56,

 

I'd like to help!

 

Change settings in HP Scan before you complete a scan job.

 

Selecting a shortcut and making sure settings are correct for the scan job

 

  1. Scan Shortcuts

  2. Show Viewer After Scan check box

  3. Source options

  4. Scan settings

  5. More

  1. Select a Scan Shortcut, such as Save as PDF or Email as JPEG.

    NOTE: 

    To save or email a multi-page scan as a single file, select a PDF option. Multi-page JPEG scans save as separate files.

  2. Select the Show Viewer After Scan check box.

  3. If your printer has both a document feeder and scanner glass, select Flatbed under Source.

  4. Make sure the other settings such as Page Size and Color Mode are correct for your scan job.

  5. Click More to change advanced settings, such as Resolution (ppi), Orientation, Destination, and File Name.

You may refer to -How to Scan (Windows)

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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