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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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Locked

‎06-17-2022 11:43 PM

HP Recommended
Operating System: Microsoft Windows 11

I have a new HP 2300 series scanner and printer and upgraded my PC to windows 11 

The printer works fine with no issues when i turn it on occasionally 

However i need to use scan doctor every time i want to scan for the day.

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎06-18-2022 06:11 AM

HP Recommended

Hi,
From the search bar type CMD, right-click on Command-Line and select Run as Administrator, be sure to confirm any prompt by pressing Yes.

Past the following command and press enter:

Sc config stisvc depend= rpcss/ShellHWDetection

Now restart your computer and try scanning, may you see any difference?

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

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3 REPLIES 3

‎06-18-2022 06:11 AM

HP Recommended

Hi,
From the search bar type CMD, right-click on Command-Line and select Run as Administrator, be sure to confirm any prompt by pressing Yes.

Past the following command and press enter:

Sc config stisvc depend= rpcss/ShellHWDetection

Now restart your computer and try scanning, may you see any difference?

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎06-18-2022 07:32 AM - edited ‎06-18-2022 07:38 AM

HP Recommended

Thanks.

For some reason i didn't need to use the  scan doctor again today  for scanning  when  turning on PC since post.

As i did a scan before i tried your suggestion 

I did suggestion as well after. 

I have accepted suggestion 

Cheers 

 

Was this reply helpful? Yes No

‎06-22-2022 06:10 AM

HP Recommended

Two days have passed and i would have needed to use scan doctor  today.

Instead i did the CMD prompt suggestion + reset and  scanning worked.
is the the resolution now 

Use CMD prompt instead of scan Doctor when needed 

is there a permeant fix.

Regards

Martin 

Was this reply helpful? Yes No
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