new app will not connect to printer so cannot scan docs

[4Eaglemom]

I have an officejet pro 8025.  The app will not acknowledge my printer so I am unable to scan docs

[Meghana_10]

@4Eaglemom, Welcome to the HP Support Community. 

Thanks for reaching out about your query regarding the HP OfficeJet Pro 8025 All-in-One Printer. 

We're thrilled to have the opportunity to assist you and provide a solution. We hope our assistance has been helpful! 

If your HP OfficeJet Pro 8025 is not being acknowledged by the HP Smart app, making it difficult to scan documents, you can follow these steps to resolve the issue:

Step 1: Update HP Smart App

Ensure the HP Smart app is up-to-date: 1. Visit the HP Smart - Microsoft Store. 2. Click "Download" if there is an update available. 3. Follow the on-screen instructions to update the app.

Step 2: Check Network Connection

1. Make sure both your printer and your computer or mobile device are connected to the same Wi-Fi network.
2. Restart your router to refresh the connection.

Step 3: Remove and Re-add Printer

1. In Windows, search for and open Printers & scanners.
2. Select the HP OfficeJet Pro 8025 printer and click Remove device.
3. Open the HP Smart app, right-click the printer icon, and select Hide Printer.
4. Re-add the HP OfficeJet Pro 8025 printer within the HP Smart app.

Step 4: Run HP Print and Scan Doctor

Download and run the HP Print and Scan Doctor for Windows: 1. Visit the HP Print and Scan Doctor. 2. Download and install the tool. 3. Run the diagnostic tests to fix connectivity issues.

Step 5: Verify Printer Status

1. Ensure your printer is turned on and displays a ready status.
2. Check for any error messages on the printer display panel and resolve them.

Step 6: Additional Troubleshooting

• If issues persist, perform a restart of all devices involved (printer, computer, mobile device).
• Reset the printer's network settings and reconnect to the Wi-Fi network.

These steps should help in resolving the connectivity issues between your HP OfficeJet Pro 8025 and the HP Smart app, allowing you to scan documents smoothly.

I hope this helps!

Take care and have an amazing day! 

If you would like to thank us for our efforts to help you, go to the public post and give us a virtual high-five by clicking on "Yes" for the question "Was this reply helpful?" below my message, followed by clicking on the "Accept as solution" on my public post.

Regards,

Meghana