no wia device detected when scanning

[b_o_01]

no wia device detected hp deskjet 2050. all are connected. i did already transfer the usb cable in other ports its just the same.

the scan doctor detects the pritner but of no help. scan doctor detects can not solve the problem

[TEJ1602]

@b_o_01, Welcome to HP Support Community!

I see that you're experiencing scan issues, not to worry, let us try to isolate and resolve the issue-

Step 1: Uninstall and reinstall the printer software

Resolve scan connection issues by uninstalling the printer software before reinstalling the latest driver.

1. Disconnect the USB cable from the printer, if necessary.
2. In Windows, search for and open Control Panel.
3. Under Programs or Programs and Features, click Uninstall a program to open the list of installed programs.
4. Click the HP printer name to open the uninstall confirmation window, and then click Yes to complete the software removal.
5. Make sure the printer is turned on, cartridges are installed, and plain paper is loaded in the main tray.
6. Go to HP Software & Driver Download, type your printer model and follow the instructions to download and install the driver.
7. During the installation, select the full software option to get the most out of your HP printer, and then follow the steps to set up the printer connection.

Try to scan. If the error persists, continue to the next step.

Step 2: Check Windows Image Acquisition settings

Windows Image Acquisition (WIA) is a Windows service that helps communication between the computer and scanners. If WIA is not activated, scan jobs can fail.

1. In Windows, search for and open View local services.
2. In the Services window, scroll down the list and find Windows Image Acquisition (WIA).
3. Look at the Status and Startup Type values. If the status is Started or Running and the Startup Type is Automatic, WIA is running correctly. Skip to the next step.

• If the status is Disabled or no status displays, right-click Windows Image Acquisition (WIA), click Properties, click the General tab, select Automatic from the Startup type dropdown menu, and then click Start.
• If the Start button is grayed out, go back to the Services menu, make sure Remote Procedure Call, Shell Hardware Detection, RPC Endpoint Mapper, and DCOM Server Process Launcher are running and set as Automatic, and then start WIA.

Try to scan.

Hope this helps!

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