not printing

[sixpackgranny25]

Printer not coping, just blank pages

[Gaya1239]

Hi @sixpackgranny25 ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand your HP ENVY 6452e All-In-One Printer is producing blank pages instead of printing or copying correctly, there are several common issues that might be causing the problem. 

Here are some steps to troubleshoot and potentially resolve the issue:

Basic Troubleshooting Steps

Check Ink Levels:

• Ensure that the printer has sufficient ink in the cartridges. Low or empty ink cartridges can cause blank pages.
• Open the HP Smart app or the printer software on your computer to check the ink levels.

Inspect Cartridges:

• Make sure the ink cartridges are properly installed. Remove and reinsert them to ensure they are seated correctly.
• Clean the ink cartridges and the print head using the printer’s maintenance menu. Refer to the printer manual for detailed instructions.

Print a Test Page:

• Print a test page directly from the printer’s control panel to check if the printer itself can print correctly.
• If the test page prints correctly, the issue may be related to the software or connection.

Software and Connection Issues

Update Printer Drivers:

• Ensure that you have the latest printer drivers installed on your computer. Visit the HP Support website to download and install the latest drivers for your printer model.

Check Printer Settings:

• Verify that the correct printer is selected in the print dialog box on your computer.
• Make sure that no print jobs are stuck in the queue or paused. Clear any pending print jobs and try printing again.

Connection Check:

• Ensure the printer is properly connected to your computer or network. Check the USB or Wi-Fi connection for any issues.
• Restart your printer and your computer to refresh the connection.

Advanced Troubleshooting

Run the HP Print and Scan Doctor:

• Download and run the HP Print and Scan Doctor tool from the HP website. This tool can diagnose and fix many common printing issues.

Reset the Printer:

• Reset the printer to its default factory settings. This can resolve any configuration issues that might be causing the problem. Refer to the printer manual for instructions on how to reset your specific model.

Hardware Issues

Check for Paper Jams:

• Inspect the printer for any paper jams or obstructions. Remove any stuck paper carefully.

Inspect the Print Head:

• If none of the above steps work, the print head might be clogged or damaged. Cleaning the print head might help, but if it is damaged, it may need to be replaced.When your HP ENVY 6452e All-In-One Printer is producing blank pages instead of printing or copying correctly, there are several common issues that might be causing the problem. Here are some steps to troubleshoot and potentially resolve the issue:

Basic Troubleshooting Steps

Check Ink Levels:

• Ensure that the printer has sufficient ink in the cartridges. Low or empty ink cartridges can cause blank pages.
• Open the HP Smart app or the printer software on your computer to check the ink levels.

Inspect Cartridges:

• Make sure the ink cartridges are properly installed. Remove and reinsert them to ensure they are seated correctly.
• Clean the ink cartridges and the print head using the printer’s maintenance menu. Refer to the printer manual for detailed instructions.

Print a Test Page:

• Print a test page directly from the printer’s control panel to check if the printer itself can print correctly.
• If the test page prints correctly, the issue may be related to the software or connection.

Software and Connection Issues

Update Printer Drivers:

• Ensure that you have the latest printer drivers installed on your computer. Visit the HP Support website to download and install the latest drivers for your printer model.

Check Printer Settings:

• Verify that the correct printer is selected in the print dialog box on your computer.
• Make sure that no print jobs are stuck in the queue or paused. Clear any pending print jobs and try printing again.

Connection Check:

• Ensure the printer is properly connected to your computer or network. Check the USB or Wi-Fi connection for any issues.
• Restart your printer and your computer to refresh the connection.

Advanced Troubleshooting

Run the HP Print and Scan Doctor:

• Download and run the HP Print and Scan Doctor tool from the HP website. This tool can diagnose and fix many common printing issues.

Reset the Printer:

• Reset the printer to its default factory settings. This can resolve any configuration issues that might be causing the problem. Refer to the printer manual for instructions on how to reset your specific model.

Hardware Issues

Check for Paper Jams:

• Inspect the printer for any paper jams or obstructions. Remove any stuck paper carefully.

Inspect the Print Head:

• If none of the above steps work, the print head might be clogged or damaged. Cleaning the print head might help, but if it is damaged, it may need to be replaced.

Refer to this document: HP ENVY 6452e All-in-One Printer User manual

HP DeskJet, ENVY 6000, 6400 printers - No black ink, wrong colors, other print quality issues

I hope this helps. 

Take care and have a good day.

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