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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
Office Jet 6960

Printing and copying works great.  I cannot scan any longer.  I've downloaded all the updated software.  I have a rather old MAC and am wondering if that is the issue.  

3 REPLIES 3
HP Recommended

Hi,

Were you previously able to scan to your Mac?

 

In addition, click the Apple icon and then About This Mac, and clarify what macOS version you have.

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
HP Recommended

Yes.  Scanner worked fine before.  I am running macOS Catalina 10.15.7.  Thank you for your help!  

HP Recommended

I have Catalina 10.15.7.  I was previously able to scan using the document feeder or the flatbed.  

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