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Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎08-23-2016 10:37 AM

HP Recommended
Product: Officejet 6110 all-in-one
Operating System: Microsoft Windows 10 (64-bit)

I still like this printer and don't want to give up yet.  I was able to scan and save in pdf in window 8 but after upgrade, I am unable to find any upgrade driver to be able to scan and save into PDF format.  I can only able to save .TIF, PNG or JPEG.  I need to scan and save in pdf to send a health care receipt to healthcare provider.  Any help would be greatly appreciated.

 

Tien

1 ACCEPTED SOLUTION

Accepted Solutions

‎08-23-2016 10:54 AM

HP Recommended

Hi,

You may try the HP Scan and Capture app below:

https://www.microsoft.com/en-nz/store/p/hp-scan-and-capture/9wzdncrfhwl0

 

As well you may try the Windows Scan app:

https://www.microsoft.com/en-us/store/p/windows-scan/9wzdncrfj3pv

 

Regards,

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

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3 REPLIES 3

‎08-23-2016 10:54 AM

HP Recommended

Hi,

You may try the HP Scan and Capture app below:

https://www.microsoft.com/en-nz/store/p/hp-scan-and-capture/9wzdncrfhwl0

 

As well you may try the Windows Scan app:

https://www.microsoft.com/en-us/store/p/windows-scan/9wzdncrfj3pv

 

Regards,

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎08-23-2016 11:52 AM

HP Recommended

Shlomi,

 

Thanks, it is a great way to work around unsupport driver for this printer with window 10.  It worked. 

 

Have a great day!

 

Tien

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‎11-12-2016 08:42 PM

HP Recommended

The HP Scan and Capture app works as a work around.

I wasted 2 hours trying to get my Officejet 6210 to scan with my Windows 10 OS computer.

I went around in circles on the HP website downloading, uninstalling, wizarding, etc.

THERE SHOULD BE A NOTICE ON THE Officejet 6210 DRIVERS AND SOFTWARE DOWNLOAD PAGE THAT SAYS THAT THIS MACHINE (AND OTHERS, I SUSPECT) DO NOT SCAN WITH WINDOWS 10!  Jessssh. . .

It is late, I am going to bed.

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