officejet 8600 pro will not connect to server, always have issue scanning to email

[BT74]

I always have issues trying to scan to my computor or scan to email... IT DRIVES ME INSANE!!!

It says "cannot connect to server" whe trying to scan to email

when trying to scan to compoutor it says the connection to the computor is lost..

PLEASE HELP

[Raj1788]

@BT74

Thank you for joining HP Forums.

It's a pleasure assisting you in finding answers to your technical queries.

To provide you with an accurate solution, I'll need a few more details:

Is the printer added as an AirPrint?

Make sure the printer and computer are connected to the same network.

I suggest you do a Hard Reset

(1) Turn the printer on, if it is not already on.

(2) Wait until the printer is idle and silent before you continue.

(3) With the printer turned on, disconnect the power cord from the rear of the printer.

(4) Unplug the power cord from the wall outlet.

(5) Wait at least 60 seconds.

(6) Plug the power cord back into the wall outlet.

NOTE: HP recommends connecting the printer power cord directly to the wall outlet.

(7) Reconnect the power cord to the rear of the printer.

(8) Turn on the printer, if it does not automatically turn on.

The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

I would suggest here is to update the printer firmware. If your printer connected wirelessly, make sure to temporary connect the device with USB and then follow the link to check for the latest firmware update if available for your printer, using this website.  Or you can directly update the printer firmware from the printer control panel.

For more details on how to update the printer firmware, please follow this link: HP Printers - Updating or Upgrading Printer Firmware Once done restart the printer.

Then,  I’d suggest you assign a public DNS to try and fix this issue. Here are the steps:

• Obtain the IP address of the printer – You can touch the “wireless” icon on the printer control panel to get the IP address.
• Type the IP address on your web browser to obtain the printer EWS page on your computer.
• Go to "Network" tab - General - Select "Network protocols" - Select "Enable IPv4 only" (or similar) - Apply the settings.
• Go to the “Network” tab – Click on “Wireless (802.11) – Then click on “Network address (IPv4)
• Click on the radio button which says “Manual IP” and then click “Suggest a manual IP address” to give a manual IP address to your printer.
• Click on radio button which says “Manual DNS Server” and under manual preferred type 8.8.8.8 and under manual alternate type 8.8.4.4 (This is Google DNS server address)
• Restart the printer and the router and check for issue resolution.

Keep me posted, how it goes!

Have a great day!

Cheers:)