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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎04-13-2021 06:41 AM

HP Recommended
Product: officejet pro 8725
Operating System: Microsoft Windows 10 (64-bit)

Hi,

 

I bought a new laptop (HP Pavillion) last week and have been having an issue since then.

 

With my previous laptop (an old Acer), when I wanted to scan I would use the touchscreen interface on the printer/scanner (officejet pro 8725) and tell it to scan to my laptop and a PDF copy would arrive in a folder.

 

On the new laptop, I can now only scan by using an app on the laptop, rather than by using the scanner screen, which is much  more frustrating and slow to use.

 

Googling has told me I can fix this via the HP printer assistant, but this doesn't seem to exiast and I can't seem to download it, I only seem to have the HP smart app and I don't know how to use this to fix this issue.

 

Can anyone assist?

 

Thank you

Category:
2 people had the same question
2 REPLIES 2

‎04-13-2021 10:57 AM

HP Recommended

Hi,

Thanks for using the HP Support Community.

Can you download and install the FULL featured printer software from HP for your operating system:
https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-officejet-pro-8720-all-in-one-printer-...

Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

 

This resource will be useful:

https://www.youtube.com/watch?v=vOazXjhVeIc

 

How to Scan to Computer

Once you have installed the software:

1. Click on the printer Icon (on your desktop) and it will bring up the HP Printer Assistant.
2. Under the Scan menu, there is a “Manage Scan to Computer”, click on that.
3. Make sure that you “Enable” Scan to Computer. Also make sure the tab “Automatically start Scan to Computer when I log on to Windows” is checked if you want to make this feature permanent. (the following video will show you how)

Scan to Computer (New UI)
https://www.youtube.com/watch?v=YRnUcDybWbQhttps://goo.gl/5qKuqq

How to use "Scan to Computer" properly
https://www.youtube.com/watch?v=70GlNM9ytbc

Hope that helps.

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
https://www.youtube.com/watch?v=vOazXjhVeIc
youtube.com/watch?v=vOazXjhVeIc
Click on the link to subscribe and get the latest video uploads: https://goo.gl/y4Rcn1 This tutorial shows how to download and install the full feature software for the HP Officejet Pro 8730, send a Test Print as well as setting the Scan to Computer feature (@ time 5:55) The full featured software
Enable Scan to Computer for HP Printers (2017): For HP Officejet & Envy AiO Printers
Enable Scan to Computer for HP Printers (2017): For HP Officejet & Envy AiO Printers
youtube.com/watch?v=YRnUcDybWbQ
Click on the link to subscribe and get the latest video uploads: https://goo.gl/y4Rcn1 This tutorial shows how to enable the "Scan to Computer" feature for your HP Printers. The full feature software must be installed on your computer before this can be done. This other video will show you how to
Was this reply helpful? Yes No

‎04-13-2021 11:47 AM

HP Recommended

Hi,

Please follow HP Easy Start below:

https://ftp.hp.com/pub/softlib/software13/printers/COL96741/HPEasyStart_12_7_11.exe

 

Upon the Software Selection screen, be sure to select the HP Basic or Full Feature driver option, once completing the installation of above options you should be able to scan from the printer front panel.

 

Shlomi



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