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- HP Community
- Printers
- Scanning, Faxing, and Copying
- old HP Scan app

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07-30-2021 11:39 AM
Ok I give up. I had an app on my computer that was very simple and called HP Scan. I still have it on my laptop but I can't find it anywhere and it's the only thing that will allow two-sided scanning.
any ideas?
PS. This smart app is the worst, why take AWAY a functionality
also whatever you do, do not do the firm update or you will not be able to print unless you buy crazy expensive HP ink
07-30-2021 12:09 PM
Three models:
HP Color LaserJet Pro MFP M281fdw
| Duplex ADF Scanning | No |
HP Color LaserJet Pro MFP M281fdn
| Duplex ADF Scanning | No |
HP Color LaserJet Pro MFP M281cdw
| Duplex ADF Scanning | No |
Next,
How to scan with an HP printer
If the specifications / documentation is correct,
Scanning 2-sided must be done using "Add Page"
Next,
HP Scan is part of (included in) the Full Software Solution (Full Feature Software) .
HP Color LaserJet Pro MFP M281fdw/M281cdw Printer Full Software Solution
It appears - that for this printer - the Full Solution / full driver can be downloaded and installed directly from the installation package.
Printer Software Check
Notes
If the full driver printer software is (already) installed, you will see the printer listed in Control Panel > icon view > Programs and Features.
In addition, the installed software places two shortcut icons on the Desktop.
The Printer Assistant is named for the printer and provides access to Print , Scan , and Tools
HP Scan is named for itself and provides a direct call to the HP Scan software.
Programs_and_Features_Printer_Desktop_Icons_3
Printer software not installed?
- Download and Save the printer installation package for the “Full driver”
Next
- If using USB, disconnect the USB cable between the printer and the computer before starting the installation. Connect the cable when instructed to do so (toward the end of the installation procedure).
Next
- Navigate to the folder in which you saved the software installation package (likely Downloads)
- Right-Click on the downloaded package and "Run as Administrator" to start the installation
- Reminder: If using USB > Connect the USB cable when instructed (toward the end of the installation)
- After the software is installed, Restart the computer and log in
References / Resources
HP Color LaserJet Pro MFP M278-M281 - User Guide
HP Printer Home Page - References and Resources – Learn about your Printer - Solve Problems
“Things that are your printer”
NOTE: Content depends on device type and Operating System
Categories: Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more
When the website support page opens, Select (as available) a Category > Topic > Subtopic
HP Color LaserJet Pro M280-M281 Multifunction Printer series
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