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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
m281
Microsoft Windows 10 (64-bit)

Ok I give up. I had an app on my computer that was very simple and called HP Scan. I still have it on my laptop but I can't find it anywhere and it's the only thing that will allow two-sided scanning. 

 

any ideas?

 

PS. This smart app is the worst, why take AWAY a functionality 

 

also whatever you do, do not do the firm update or you will not be able to print unless you buy crazy expensive HP ink

1 REPLY 1
HP Recommended

@pentadic 

 

Three models:

 

HP Color LaserJet Pro MFP M281fdw

Duplex ADF ScanningNo

 

HP Color LaserJet Pro MFP M281fdn

Duplex ADF ScanningNo

 

HP Color LaserJet Pro MFP M281cdw

Duplex ADF ScanningNo

 

Next,

 How to scan with an HP printer

If the specifications / documentation is correct,

Scanning 2-sided must be done using "Add Page"

 

Next,

HP Scan is part of (included in) the Full Software Solution  (Full Feature Software) .

 

HP Color LaserJet Pro MFP M281fdw/M281cdw Printer Full Software Solution 

 

It appears - that for this printer - the Full Solution / full driver can be downloaded and installed directly from the installation package.

 

Printer Software Check

 

Notes

If the full driver printer software is (already) installed, you will see the printer listed in Control Panel > icon view > Programs and Features.

 

In addition, the installed software places two shortcut icons on the Desktop.

The Printer Assistant is named for the printer and provides access to Print , Scan , and Tools

HP Scan is named for itself and provides a direct call to the HP Scan software.

 

Programs_and_Features_Printer_Desktop_Icons_3Programs_and_Features_Printer_Desktop_Icons_3

 

Printer software not installed?

 

  • Download and Save the printer installation package for the “Full driver

 

Next

  • If using USB, disconnect the USB cable between the printer and the computer before starting the installation.  Connect the cable when instructed to do so (toward the end of the installation procedure).

Next

  • Navigate to the folder in which you saved the software installation package (likely Downloads)
  • Right-Click on the downloaded package and "Run as Administrator" to start the installation
  • Reminder:  If using USB > Connect the USB cable when instructed (toward the end of the installation)
  • After the software is installed, Restart the computer and log in

 

References / Resources

 

HP Color LaserJet Pro MFP M278-M281 - User Guide

 

HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP Color LaserJet Pro M280-M281 Multifunction Printer series 

 

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Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.