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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
Microsoft Windows 11

I have an OfficeJet Pro 8710, which no longer scans via the HP Smart app, and "no driver updates" are available.

I was using a workaround by going to a URL from the HP site for online scanning ( http://192.168.1.178 ), but that link is no longer functional.

Does anyone know if there is a new URL for same purposes?

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