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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎01-13-2022 12:03 PM

HP Recommended
Product: Officejet Pro 8030
officejet pro 8030

 Printer is connected to house wifi

I've disconnected and restart wifi no change. Printing works fine over wifi. Fax diagnostics check OK.

I've called the fax number from my cell and know it is not busy. I can receive but not send due to busy signal

1 person had the same question
2 REPLIES 2

‎01-13-2022 12:20 PM

HP Recommended

Hi,

Please click on Fax > Setup > Preferences and locate the Dial Prefix toggle, ensure it is set to Off (0) and not wrongly configured with a Dial Prefix.

 

Also, look for Dial Type and ensure it is set to Tone and not to Pulse.

 

Please let me know if that may help,

Shlomi



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‎02-17-2022 12:29 PM

HP Recommended

I have the same problem, I checked both steps you said they're both OK. I'm still having the issue it's not sending to certain numbers.

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