overview scan failed to complete

[dpml2020]

I get the error message "overview scan failed to complete" when I try to activate my HP ENVY 4520 printer/scanner.  It worked a few weeks ago, then I started getting this message.  The printer/scanner has also always been slow to connect with the iMac.  Can you help?

[TEJ1602]

@dpml2020, Welcome to HP Support Community!

To be able to assist you better, I would like to know the following:

Are you able to make photocopies on the printer?

If you're using the HP Easy Scan app, have you tried using the Apple Image capture or vice versa?

How is the printer connected to the computer?

Meanwhile, Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

Update HP Easy Scan

Open HP Easy Scan. On the upper bar, click HP Easy Scan, click Check for Updates, and then install any available updates.

Try scanning.

Refer to the document HP Printers - How to Scan (Mac) to learn about alternate scanning methods.

Hope this helps! Keep me posted. 

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