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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎02-16-2017 04:54 PM

HP Recommended
Product: hp office jet pro 8610
Operating System: Microsoft Windows 10 (64-bit)

I'm having a problem with Paperport 14 and hp office jet pro 8610 printer.  When I am in the scan screen, the dialog box is grey out.  I have the same software running on a brother mfc and I don't have the problem.  Does Paperport support hp office jet pro 8610?

1 ACCEPTED SOLUTION

Accepted Solutions

‎02-17-2017 05:46 PM

HP Recommended

@JohnnyB91311,

You are welcome.

 

I also appreciate your time and patience.

 

Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.

 

You have a good day ahead.

Rainbow23 - HP Support.

View solution in original post

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3 REPLIES 3

‎02-17-2017 12:27 PM

HP Recommended

@JohnnyB91311,

Welcome to HP Forums, this is a great place to get support, find answers and tips.


Thank you for posting your query, I'll be more than glad to help you.

I understand that you are unable to scan using Paperport 14 software from your HP Officejet Pro 8610 e-All-in-One Printer.

 

This issue could occur if there is a compatibility issue with Paperport 14 software.

 

You may use the HP scanning software and try scanning.

 

And here's the step by step guide for you in the link to scan using HP Scanning software: 

 

1. Scanning from the Computer (Windows)

 

2. Scanning From the Control Panel

 

Also, let us know if you were able to use the Paperport 14 software to scan from the hp printer before.

Are you able to make a copy from the unit?

 

Let me know how this works.
 

You have a good day ahead.
 

Rainbow23 - HP Support.
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‎02-17-2017 01:55 PM

HP Recommended

I think your right about being a Paperport issue, I've also posted on the site requesting help too.  Thank you.

Was this reply helpful? Yes No

‎02-17-2017 05:46 PM

HP Recommended

@JohnnyB91311,

You are welcome.

 

I also appreciate your time and patience.

 

Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.

 

You have a good day ahead.

Rainbow23 - HP Support.
Was this reply helpful? Yes No
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