photosmart premium scanning stopped by scanner

[dvthms0]

01032022 I tried hp scan and capture app. it scanned once. It won't scan again. says "scan canceled".photosmart premium "scanning stopped by scanner". 

[Kumar0307]

@dvthms0, Welcome to the HP Support Community! I’m here to help.

I understand you are not able to scan. There is no driver available for this model printer on the HP Support site due to its age.

Printing can be done using the Windows built-in driver. However, scanning is not supported.

You may try these options:

• HP Scan and Capture app: Use this free app available from the Microsoft Store to scan photos or documents.

  Go to Installing and Using HP Scan and Capture (Windows 10) for more information.

• Windows Scan app: Use this Windows app to scan from most HP all-in-one printers.

  Search Windows for Scan, and then click the Scan app  in the list of results.

• Windows Fax and Scan: Use this pre-installed tool to scan photos and documents.

  Search Windows for fax, click Windows Fax and Scan in the list of results, and then click New Scan.

If this does not help, I suggest you upgrade the printer. You may visit Hp Store to check the available printers.

Keep me posted for any other assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day!