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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎03-20-2020 11:43 AM

HP Recommended
Product: hp envy 7640 printer

I have a hp 7640 printer that will auto feed for copy but not for scan and when I scan the file comes as a jpeg not pdf I use to be able to scan as pdf but now I get error message that says adobe reader can't open because it's not a supported type file or has been sent as an uncoded email  I use to be able to save as pdf but all saves keep coming as jpeg I call hp and can't get live help and get virtual and can't obtain ref # to get live help and phone disconnects

1 REPLY 1

‎03-23-2020 07:58 AM

HP Recommended

Hi @kidscan

 

Welcome to the HP Support Community. I'd be happy to assist you with the "cannot save the scan as a pdf file" issue. 

 

To better assist you -

what is the operating system on your computer?

Are you scanning from the printer control panel or the scan option from your computer?

 

Meanwhile, refer to the documents on how to save as pdf.

 

Document 1:How to Scan (Windows) 

Document 2:How to Scan (Mac)

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

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