printer doe not recognize computer for scanning

[mariee]

I cannot get my printer to recognize my computer, I can scan from computer but not from printer, I have tried numerous times to reinstall drivers but get error message.

[Hawks_Eye]

Hi @mariee 

Welcome to the HP Support Community! We're here to help you get back up and running.

I understand the situation. Printing works fine, but scanning initiated from the printer does not recognize the computer. It’s good that you’ve already tried reinstalling drivers.

To help us narrow this down, could you share the exact printer model and confirm whether the HP App is installed on your computer? Also, does scanning work if you initiate it directly from the HP App on your computer? 

These details will help us understand whether the issue is with the printer’s communication or the computer’s recognition.

In the meantime, here are some general checks you can try:

• Ensure both the printer and computer are connected to the same network and not through guest Wi‑Fi.
• Restart both devices and the router to refresh the connection.
• Verify that the printer firmware and HP App are updated to the latest version.
• If using Windows, check that the Windows Image Acquisition (WIA) service is running.

Once you share the product details and how scanning behaves through the HP App, we can provide precise steps tailored to your setup. Would you be able to confirm those details?

We're looking forward to helping you get back up and running! 

Regards, 

Hawks_Eye

Note: Do not share any of your personal information in public, such as serial number, phone number, email ID, etc.