printer does not scan

[JosephG25]

I've tried to reinstall printer but it did not help-printer prints, scans WiFi but does not scan directly from printer

[Kuroi_Kenshi]

Hi @JosephG25,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Ensure Printer Software is Up-to-Date

Update Printer Software:

• Make sure that you have the latest printer drivers and software installed.
• Visit the HP Support - Software and Driver Downloads webpage.
• Enter your printer model "Color LaserJet Pro MFP M283cdw" and download the latest drivers and software for your operating system.

Update Printer Firmware:

• HP releases firmware updates with fixes and enhancements. Ensure your printer firmware is updated.
• Visit HP Support - Firmware Download to update the firmware.

Check Printer and Network Connection

Check WiFi Connection:

• Verify that the printer is connected to the Wi-Fi network.
• The blue wireless light on the printer should be on and not blinking.

Check Network Settings:

• Make sure your computer and the printer are on the same network.

Perform a Printer Reset

1. Reset the Printer:
   • Turn the printer off by pressing the power button.
   • Unplug the power cord from the power source and wait for 60 seconds.
   • Connect the power cord directly to a wall outlet and to the printer.
   • Turn on the printer to complete the reset.

Use HP Smart App for Setup

Download HP Smart App:

• Go to the Microsoft Store or visit the HP Smart website to download and install the HP Smart App.
• Add your printer in the app by following the on-screen instructions.

Using HP Smart App:

• Open the HP Smart App and select your printer.
• Use the app to scan from the printer directly.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,