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‎02-18-2025 07:26 AM

HP Recommended
Product: HP Smart Tank Plus 651 Wireless All-in-One

I need help with my printer. It stop faxing and says that it's busy.  The paper won't feed to fax.

 

Category:
2 REPLIES 2

‎02-21-2025 03:57 PM

HP Recommended

Hi @Janie0917, 

Welcome to the HP Support Community.
 

Thank you for posting your query, I will be glad to help you.

I understand you are getting a line busy error while faxing, I will be delighted to assist you here.

 

However, I will need a few details to provide an accurate solution,

  • Did you make any changes to the fax settings?

Meanwhile, follow the below steps to fix this issue:
 

Perform a power reset

  1. Turn on the printer, if it is not already on.
  2. Wait until the printer is idle and silent before you continue.
  3. With the printer turned on, disconnect the power cord from the rear of the printer.
  4. Wait at least 30 seconds.
  5. Plug back the power cable straight to a wall outlet without any surge protector and printer.
  6. Turn on the printer.

If you are still facing issues please try Factory reset:

Restore the printer network settings from the printer control panel 

1. From the Home screen, touch (Wireless) and then touch (Settings). 
2. Touch Restore Network Settings, and then follow the onscreen instructions. 
3. Print the network configuration page and verify that the network settings have been reset.

I hope this helps.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

VikramTheGreat

HP Support 

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‎02-24-2025 07:58 AM

HP Recommended

Hi @Janie0917,

I hope this message finds you well. I wanted to follow up on the technical issue that we discussed earlier and confirm that it has been successfully resolved.
 

If you encounter any further issues or have any additional questions, please do not hesitate to reach out to us. We are here to assist you and provide any necessary support.
 

I will be archiving this case for now however, you can respond to the same thread to continue the conversation.
 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
 

Take care and have a great day ahead!
 

VikramTheGreat

HP Support

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