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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.

‎07-11-2026 03:52 PM

HP Recommended

Last week I could not connect to the Internet on my laptop. I was told a system reset was done. It has been okay since then. Today, I attempted to scan. I do not do this on a regular basis. I did not ask if the system reset would affect the printer since I can print and copy.  I have tried everything I know. I cannot scan. The app states I need to set up the scanner. Please help.

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1 REPLY 1

‎07-12-2026 08:06 PM

HP Recommended

Hi,

Thanks for using the HP Support Community.

 

What's the printer model?

 

Download and use HP App from Play Store (Android) or Microsoft Store for PC.

Alternatively, use Mopria Scan (for Android only)

 

Here's an example o how to scan a 2-sided document with Morpia scan:

https://www.youtube.com/watch?v=u8Fe4USsH3I

 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
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