printer no longer duplex scanning

[bethdvm]

I have had this printer for about 10 months and have always used the manual scan 2 side option.  This option no longer functions.  The option is visible but I not longer get a prompt asking me to insert the second side.  Customer service has been deplorable.  They actually said that this printer does not have this function even though I have used it for some time.  I am searching for another computer  (non HP)but hoping someone has found a fix for this issue until I can replace it.

[Kumar0307]

@bethdvm, Welcome to the HP Support Community!

Which app do you use to scan?

Have you tried using the HP Smart app to scan and check if that helps?

If the issue persists, proceed to the next step:

Clean reinstallation of Pre-installed HP drivers

1.  In Windows, search for and open Programs and features 
2.  Select your HP Printer 
3.  Select Uninstall 
4.  In Windows, search for and open Devices and printers 
5.  In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 
6.  Open up the run command with the “Windows key + R” key combo. 
7.  Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”) 
8.  Click on the “Drivers” tab 
9.  Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 
10.  Select Ok 
11.  Select Apply and Ok on the Print Server Properties windows 
12.  Close Devices and Printers, restart the computer.

Click here to download the HP Full-featured driver.

Once downloaded, make sure to run the file to start the installation and follow the on-screen instructions.

Try scanning.

Hope this helps! Keep me posted. 

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