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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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HP Recommended
HP Officejet 4500 All-in-One Printer - G510g
Microsoft Windows 7 (32-bit)

My hp Officejet 4500 won’t make copies from the glass or feeder.  

It prints docs  from email,  word docs, etc.

It’s not a hardware problem

1 REPLY 1
HP Recommended

Hi @dinaslo,

 

Welcome to the HP Support Community. 

 

I'd be glad to help you! 

 

Perform the steps from this document and see how it goes. 

 

Hope this helps! Keep me posted for further assistance

 

Please mark this post as Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Elohi_NR
I am an HP Employee
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