printer

[leepeck]

printer keeps scanning without being prompted

[Hawks_Eye]

Hi @leepeck,

Welcome to the HP Support Community. 

I'd be glad to help you! 

Here are some steps to troubleshoot and resolve the issue.

Check Scan to Email and Network Folders:

• Ensure that the printer's scan-to-email or scan-to-network-folder features are not set up to perform automatic scans at intervals.
• Access the printer's Embedded Web Server (EWS) by entering its IP address into a web browser.
• Navigate to the scan settings and disable any automated scan schedules.

Disconnect and Reconnect:

• Disconnect the printer from the network (both wired and wireless) and see if the random scans stop. This can help determine if the issue is related to a network command.
• Reconnect the printer to the network and observe if the issue persists.

Reset to Factory Settings:

• Perform a factory reset to clear any erroneous settings that might be causing the unprompted scans.
• On the printer control panel, go to Setup > Printer Maintenance > Restore > Restore Factory Defaults.

Check for Malicious Activity:

• Ensure that your network is secure and there are no unauthorized devices or users accessing the printer.
• Change the printer’s network password and update any connected devices with the new password.

Firmware and Software Updates:

• Ensure that not only the firmware but also the HP software and drivers on all connected devices are up to date.

Power Cycle the Printer:

• Turn off the printer, unplug it from the power source, wait for a few minutes, and then plug it back in and turn it on.

Hope this helps! Keep me posted for further assistance

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