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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎03-01-2019 02:27 PM

HP Recommended
Product: Officejet 5740
Operating System: Mac OS X 10.10 Yosemite

After getting a new router and modem, I can print wirelessly with my Officejet 5740 on my Mac, but Scan to Computer is not enabled and I cannot enable it. Thoughts?

1 ACCEPTED SOLUTION

Accepted Solutions

‎03-05-2019 06:28 AM - edited ‎03-05-2019 05:21 PM

HP Recommended

@DeC3

 

A warm welcome to HP Support Community!

I believe we can enable Scan to computer using HP Utility. Here is how to do it:

1.) On your Mac, click Finder, click Applications, click the Hewlett-Packard or HP folder, then double-click HP Utility. (If HP Utility is not available, download and install HP Utility from here) 

2.) Under Scan Settings, click Scan to Computer, then make sure that Enable Scan to Computer check box is selected.

 

3.) Try to scan.

Let me know how it goes!

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Have a great day!

 

Senan6806


I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎03-05-2019 06:28 AM - edited ‎03-05-2019 05:21 PM

HP Recommended

@DeC3

 

A warm welcome to HP Support Community!

I believe we can enable Scan to computer using HP Utility. Here is how to do it:

1.) On your Mac, click Finder, click Applications, click the Hewlett-Packard or HP folder, then double-click HP Utility. (If HP Utility is not available, download and install HP Utility from here) 

2.) Under Scan Settings, click Scan to Computer, then make sure that Enable Scan to Computer check box is selected.

 

3.) Try to scan.

Let me know how it goes!

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Have a great day!

 

Senan6806


I am an HP Employee

Was this reply helpful? Yes No

‎03-05-2019 09:43 AM

HP Recommended

Thank you so much! It worked!

 

For anyone else having this problem: I had tried to do this this way and had assumed that it was a driver problem (that I didn't have the right or updated one installed). However I realized after reading Senan6806's response that I was accessing HP Utility from my Mac's launchpad, but for some reason it wasn't installed in the Applications folder with other HP software. So I redownloaded HP Utility to the "right" place and everything went as described.

 

Thanks again!

DEC3

Was this reply helpful? Yes No

‎03-05-2019 01:11 PM

HP Recommended

@DeC3

 

You are welcome, DEC3 🙂 Glad to hear that the issue is resolved. If you need any help, feel free to reach out to us. Have a great day!

Senan6806


I am an HP Employee

Was this reply helpful? Yes No
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