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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎03-22-2023 10:53 AM - last edited on ‎04-25-2023 08:12 AM by HP Administrator

HP Recommended
Product: HP ENVY 4520 All-in-One Printer

I am trying to scan from my printer (HP Envy 4520 All in One printer)  into my HP Smart app  and manage the document i'm trying to scan through the app on my mobile phone. I used to be able to do this, now for some reason it stopped working.  I can still print, I am connected on the same network. The printer shows  a green check mark (as if its connected) but says "some features unavailable"  and when I hit the "Printer scan" option  an error messages pops up that says "Feature unavailable, This feature is not supported by the selected printer. Connect to a different printer to use this feature."

 

I have reset the printer by "Restore network settings"

I have unplugged the printer from the wall , waited 1 minute 

I have deleted and re-added the printer to HP smart app 

O have cleared the HP Smart App cache  and re-added the printer.....and still nothing

 

I can print but I can't scan. 

Screenshot_20230322_124248_HP Smart.jpgScreenshot_20230322_124117_HP Smart.jpg

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